Hundreds contact BBC about mystery skin condition ‘hell’ – but doctors can’t agree it exists
Two weeks ago, I penned a BBC News piece on a skin condition that has sparked widespread concern online, known as topical steroid withdrawal (TSW). While some view it as an intense eczema flare, others argue it is a distinct condition. The debate has left medical professionals divided, and the article resonated deeply, drawing millions of readers and 240 responses from individuals affected. Now, after engaging with more patients and specialists, I’ve explored why this issue remains unresolved.
A Mother’s Fight Against Steroid Creams
Bethany Norman, a 36-year-old mother, recalls wrapping her arms in bandages while cradling her newborn son. He had eczema, but she refused to apply steroid creams, fearing the same fate as herself. “Look at what this medication has done to me? Why would I put it on my own son?” she screamed, desperate to protect her child. Bethany claims lifelong use of steroid creams had left her grappling with TSW, marked by open wounds, relentless itching, and skin peeling. She felt trapped in her body, convinced the treatment was worsening her condition.
“I’ve been told by countless medics that all I have is a severe flare up of eczema and steroid creams will sort it. They just made it worse,” Bethany says.
Shifting Perspectives in Medicine
Jenna Crosbie, a trainee GP in north Wales, initially struggled to comprehend a patient’s refusal of steroid creams. Her medical training had emphasized their role as foundational treatments for eczema. However, her own experience changed this view. While working night shifts, she noticed her skin condition worsening after using more potent steroids. After researching, she realized her symptoms diverged from typical eczema. With her GP’s support, she stopped using the creams, gaining insight into the patient’s plight.
“I wouldn’t wish it on my worst enemy,” Jenna reflects.
Doctors’ Dilemma with TSW
In 2021, the MHRA classified TSW as a reaction to prolonged steroid cream use, yet it lacks an official diagnosis or standardized symptoms. This ambiguity has fueled tension between patients and healthcare providers. Dr. Pippa Bowes, an urgent care specialist in Southampton, notes: “There can be a breakdown of communication. Patients often feel unheard, and some doctors find it challenging to grasp the situation.”
Dr. Dean Eggit, a GP in Doncaster, adds that while steroids are essential, they can sometimes be misused. “GPs may see a rash and prescribe steroids without investigating further,” he explains. “TSW’s early signs can mimic original eczema, making it easy to overlook the root cause.”
The Role of Guidelines in Diagnosis
According to NICE recommendations, eczema treatment should follow a stepwise approach—starting with emollients, then low-dose steroids, with adjustments as needed. However, Dr. Adrian Hayter from the Royal College of GPs highlights the need for regular follow-ups when patients are on repeat steroid prescriptions. “We must ensure they’re using them appropriately,” he says, underscoring the importance of monitoring to prevent TSW.
As the conversation continues, one question lingers: Could routine steroid prescriptions, meant to ease symptoms, be inadvertently contributing to the very condition they aim to cure? With research and clear protocols still evolving, the divide between patients and doctors persists, leaving many in a state of uncertainty.



